The headline
The opportunity is reach, not critics
The loudest assumption in this category is that the problem is critics. It is not. Active detractors are 5%, roughly 1 in 20. A substantial group has simply not noticed the value the organization delivers, and they are not a hostile audience.
Decision it informsBudget aimed at winning arguments is aimed at 5% of the room. The other group is a reach and relevance gap, and a far cheaper one to close.